by REDD PISTONS

This agreement between the customer, (hereinafter referred to as “Customer”), and REDD PISTONS, LLC or REDD PISTONS in short, allows REDD PISTONS to contract with another licensed and insured Motor Carrier(s) to transport the vehicle(s) described in this shipping order. Every Customer automatically agrees to the conditions below once an order has been dispatched.

1. REDD PISTONS is a registered and bonded property 3PL broker transportation company (MC#1034790) with the U.S. Department of Transportation and the Federal Motor Carrier Safety Administration (FMCSA).

2. Carrier will pick up and deliver as close to your door as legally and as safely as possible. A mutually agreeable place to load or unload may be necessary because of low hanging trees, low hanging wires, narrow streets and residential area restrictions. 

3. REDD PISTONS shall provide Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pickup or delivery times and dates. REDD PISTONS shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees. REDD PISTONS shall not be held liable for failure of mechanical or operating parts of your vehicle. 

4. In the event of damage to a vehicle, any damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that REDD PISTONS and their agents are relieved of any further responsibility. Carrier damage claims are subject to an inspection by the carrier insurance adjuster. All claims must be submitted to the carrier in writing within 24 hours of delivery. REDD PISTONS will share the Carrier insurance policy details upon request. Customer agrees that REDD PISTONS is not liable for any property damage claims to Customer’s vehicle and that his, her or its sole remedy is against the Carrier only. 

5. Carrier accepts responsibility of vehicle after pre-inspection is done and is signed by the Customer. Carrier responsibility will end when the vehicle is delivered and Customer signs final inspection. 

6. The Customer shall, in their absence, designate a person to act as their agent at the point of pick up and/or delivery, if for any reason they are unavailable. 

7. REDD PISTONS/ Carrier assigned is not responsible to cover any auction storage fees or pickup/delivery facility storage fees. Customer agrees to pay all storage fees prior to pick up of the vehicle. Should Customer be unable to accept delivery for any reason, the vehicle will be placed in storage. Any and all storage and re-delivery charges will be the responsibility of Customer. 

8. Customer warrants that he/she will pay the transportation price due to REDD PISTONS, for delivered vehicles, and will NOT seek to charge back a credit card or stop a check to offset any dispute for damage claims and/or delays etc. Any issues or disputes customers must send first to help@reddpistons.com or info@reddpistons.com. Personal checks will NOT be accepted for payments. 

9. It is the customer (“shipper”) responsibility to ensure the full operating status/condition of the listed vehicle(s). Additional charges (starting at $50) will be incurred by the customer (“shipper”) if a vehicle is found to be inoperable, customized in any way or not as listed/described. "Inoperable" means a state or condition in which a Shipment cannot function or be driven for any reason including but not limited to its parts having been removed, altered, damaged or deteriorated such parts including but not limited to engine, transmission, wheels, steering mechanism, brakes, tires, etc. 

10. In the event that the customer requests a cancellation, payments taken by REDD PISTONS will NOT be refunded once a driver/carrier has been dispatched. Our services are considered rendered when a Carrier (transporter) is assigned to an order. Cancellation requests must be submitted in writing to help@reddpistons.com or info@reddpistons.com, phone requests will not be accepted. 

11. Customer (“shipper”) authorizes REDD PISTONS to accept invoiced payments provided once the order has been placed in writing.

12. Accuracy of Information. Customer understands and accepts that only Customer is responsible to ensure the accuracy of all of the details including the description of the Shipment (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and special instructions in writing, and as applicable, on the Carrier’s Form, Bill of Lading, or other documents. Any changes or corrections to the Shipment description or any other changes to an Order may result in additional fees or cancellation of the Order. Customer waives all claims against REDD PISTONS for any additional charges or cancellation if the Shipment does not match initially provided information.

13. Any outstanding invoices for REDD PISTONS's services shall accrue an interest rate of one and a half percent (1.5%) per month and Customer shall be liable to REDD PISTONS for all expenses incurred by REDD PISTONS, plus reasonable attorney’s fees, to collect any outstanding charges. Customer WILL NOT use personal checks, debit or credit card when making payments to the Carrier.

14. If the Order is canceled for any reason after a Carrier accepts the Order, such reasons including but not limited to Customer canceling an Order, REDD PISTONS canceling an Order due to the Customer’s breach of these TERMS or if the Carrier is denied pick up of the Shipment for any reason when the Carrier arrives at the Point of Origin, then the Customer agrees to pay a minimum of two hundred and ninety nine dollars ($299.00) in cancellation fees as REDD PISTONS's services have been rendered at that point. Customer understands and accepts that the Customer may be subject to additional cancellation fees including but not limited to a dry run fee imposed by a Carrier and other vendors contracted to fulfill Customer’s Order.

15. Customer is entitled to a refund for only the unfulfilled portion of the services. If Additional Services were paid for but not rendered for any reason and the Shipment was delivered, the sole remedy for the Customer shall be a refund for the unfulfilled portion of the Additional Services fees within 30 days of delivery.

16. Cancellation of an Order by Customer must be submitted in writing via email sent to help@reddpistons.com or info@reddpistons.com. Cancellations made via telephone, text, chat or any other medium will not be accepted by REDD PISTONS.

17. These TERMS supersede all prior written or oral representations and constitute the entire agreement between Customer and REDD PISTONS and may not be changed by anyone except for REDD PISTONS. Customer warrants that Customer has read these TERMS in their entirety and by continuing with the transaction, fully understands and agrees to them.

18. Customer waives any claims or defenses based in whole or in part on Customer not having read, not knowing, or not understanding these TERMS.

19. REDD PISTONS, LLC acting as a 3PL broker, shall not be held liable for any loss, theft, damage, or delay of the vehicle once it has been accepted by the carrier. The Broker acts solely as an intermediary to arrange transportation and does not take physical possession of the vehicle.

20. Upon acceptance of the vehicle by the carrier, the carrier assumes full responsibility for the vehicle, including all risks of loss, damage, theft, and delay during transport. REDD PISTONS, LLC is not liable for any actions of the carrier.

21. REDD PISTONS, LLC is not responsible for the accuracy or sufficiency of the carrier’s insurance coverage. It is the responsibility of the customer to confirm the details of the carrier's insurance.

22. REDD PISTONS, LLC shall not be liable for the actions, negligence, or fraud of third-party carriers or contractors. REDD PISTONS, LLC does not guarantee the actions or performance of any third-party parties involved in the transportation process.

23. REDD PISTONS, LLC shall not be held liable for any delay or failure to perform due to circumstances beyond their control, including but not limited to, acts of nature, government actions, labor strikes, road closures, or accidents.

24. The customer agrees to indemnify and hold harmless REDD PISTONS, LLC from any claims, damages, losses, or expenses (including legal fees) arising from the actions, omissions, or failure of the Carrier during the transport of the vehicle or arising from the customer’s actions, negligence, or failure to fulfill their obligations under this agreement.

25. Any dispute arising out of or relating to this agreement shall be resolved through binding arbitration in accordance with the rules of American Arbitration Association (AAA). The parties agree to first attempt resolution through mediation before proceeding to arbitration.

26. By submitting a release form, booking a shipment, or using our 3PL Broker services, the customer acknowledges and agrees to the Terms and Conditions outlined herein.

27. REDD PISTONS reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on the our website, and the customer is responsible for reviewing the most current version.

28. REDD PISTONS reserves the right to terminate this agreement immediately if the customer or carrier violates any terms of this agreement, engages in fraudulent activity, or fails to fulfill their obligations.

29. The customer is responsible for ensuring that the vehicle is in a transportable condition. REDD PISTONS is not liable for damage that occurs due to the condition of the vehicle at the time of pickup.

30. This agreement shall be governed by and construed in accordance with the laws of the State of Delaware. Any disputes will be resolved in the courts of Delaware.

31. Any claims for damage, theft, or loss must be submitted to REDD PISTONS in writing within 14 days from the date of pickup.

32. REDD PISTONS makes no warranties or guarantees regarding the timing of delivery, the condition of the vehicle upon arrival, or the performance of third-party carriers. All shipments are subject to delays and conditions outside of the Broker’s control.

33. While REDD PISTONS will make reasonable efforts to verify the Carrier’s insurance coverage, it is the responsibility of the Shipper to ensure that the Carrier’s insurance meets the Shipper’s specific needs, including the valuation of the cargo. REDD PISTONS shall not be held liable for any damages, loss or theft arising from insufficient or fraudulent insurance coverage provided by the Carrier.

34. REDD PISTONS shall not be held liable for any loss, theft, damage, delay, or other incident occurring during the transport of the vehicle. REDD PISTONS's liability is limited to the facilitation of the transport arrangement between the Shipper and Carrier.

35. REDD PISTONS uses third-party systems like Central Dispatch to assist in selecting carriers. However, REDD PISTONS does not guarantee the accuracy or validity of any information provided by such systems and is not liable for any discrepancies in the Carrier’s qualifications, insurance coverage, or performance.

36. REDD PISTONS will exercise due diligence in selecting and vetting carriers, but cannot guarantee the performance or actions of any Carrier. The 3PL Broker shall not be liable for any loss, damage, or injury caused by the Carrier’s actions, omissions, negligence, or fraudulent activities.

37. By agreeing to these Terms and Conditions, the Shipper acknowledges and agrees that REDD PISTONS's liability is limited as set forth herein, and that the Shipper is responsible for ensuring appropriate insurance coverage for the transport of their vehicle. The Shipper further acknowledges that REDD PISTONS is not responsible for any actions of the Carrier, including but not limited to theft, damage, or delay.

38. Any disputes, claims, or controversies arising from or relating to this agreement shall be resolved through binding arbitration, conducted in AAA - D.C., under the rules of the American Arbitration Association (AAA).

39. REDD PISTONS is solely a third-party intermediary facilitating the arrangement between the Shipper and the Carrier. REDD PISTONS, acting as a 3PL Broker does not transport vehicles, nor does it assume any physical responsibility for the vehicle during transport. Any loss, damage, or delay is the responsibility of the Carrier, not the 3PL Broker.

40. REDD PISTONS is not responsible for handling or managing any insurance claims related to the transport of the vehicle, including but not limited to claims for loss, damage, theft, or injury. The Shipper is responsible for filing any claims with the Carrier’s insurance provider and for ensuring that adequate insurance coverage is in place. REDD PISTONS will provide reasonable assistance in facilitating communication between the Shipper and Carrier but shall not be held liable for the outcome of any claims process.