by REDD PISTONS

This agreement between the customer, (hereinafter referred to as “Customer”), and REDD PISTONS allows REDD PISTONS to contract with another licensed and insured Motor Carrier(s) to transport the vehicle(s) described in this shipping order. Every Customer automatically agrees to the conditions below once an order has been dispatched.

1. REDD PISTONS is a registered and bonded property 3PL transportation company (MC#1034790) with the U.S. Department of Transportation and the Federal Motor Carrier Safety Administration (FMCSA).

2. Carrier will pick up and deliver as close to your door as legally and as safely as possible. A mutually agreeable place to load or unload may be necessary because of low hanging trees, low hanging wires, narrow streets and residential area restrictions. 

3. REDD PISTONS shall provide Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pickup or delivery times and dates. REDD PISTONS shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees. REDD PISTONS shall not be held liable for failure of mechanical or operating parts of your vehicle. 

4. In the event of damage to a vehicle, any damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that REDD PISTONS and their agents are relieved of any further responsibility. Carrier damage claims are subject to an inspection by the carrier insurance adjuster. All claims must be submitted to the carrier in writing within 24 hours of delivery. REDD PISTONS will share the Carrier insurance policy details upon request. Customer agrees that REDD PISTONS is not liable for any property damage claims to Customer’s vehicle and that his, her or its sole remedy is against the Carrier only. 

5. Carrier accepts responsibility of vehicle after pre-inspection is done and is signed by the Customer. Carrier responsibility will end when the vehicle is delivered and Customer signs final inspection. 

6. The Customer shall, in their absence, designate a person to act as their agent at the point of pick up and/or delivery, if for any reason they are unavailable. 

7. REDD PISTONS/ Carrier assigned is not responsible to cover any auction storage fees or pickup/delivery facility storage fees. Customer agrees to pay all storage fees prior to pick up of the vehicle. Should Customer be unable to accept delivery for any reason, the vehicle will be placed in storage. Any and all storage and re-delivery charges will be the responsibility of Customer. 

8. Customer warrants that he/she will pay the transportation price due to REDD PISTONS, for delivered vehicles, and will NOT seek to charge back a credit card or stop a check to offset any dispute for damage claims and/or delays etc. Any issues or disputes customers must send first to help@reddpistons.com or info@reddpistons.com. Personal checks or credit cards will NOT be accepted for payments. 

9. It is the customer (“shipper”) responsibility to ensure the full operating status/condition of the listed vehicle(s). Additional charges (starting at $50) will be incurred by the customer (“shipper”) if a vehicle is found to be inoperable, customized in any way or not as listed/described. "Inoperable" means a state or condition in which a Shipment cannot function or be driven for any reason including but not limited to its parts having been removed, altered, damaged or deteriorated such parts including but not limited to engine, transmission, wheels, steering mechanism, brakes, tires, etc. 

10. In the event that the customer requests a cancellation, payments taken by REDD PISTONS will NOT be refunded once a driver/carrier has been dispatched. Our services are considered rendered when a Carrier (transporter) is assigned to an order. Cancellation requests must be submitted in writing to help@reddpistons.com or info@reddpistons.com, phone requests will not be accepted. 

11. Customer (“shipper”) authorizes REDD PISTONS to accept invoiced payments provided once the order has been placed in writing.

12. Accuracy of Information. Customer understands and accepts that only Customer is responsible to ensure the accuracy of all of the details including the description of the Shipment (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and special instructions in writing, and as applicable, on the Carrier’s Form, Bill of Lading, or other documents. Any changes or corrections to the Shipment description or any other changes to an Order may result in additional fees or cancellation of the Order. Customer waives all claims against REDD PISTONS for any additional charges or cancellation if the Shipment does not match initially provided information.

13. Any outstanding invoices for REDD PISTONS's services shall accrue an interest rate of one and a half percent (1.5%) per month and Customer shall be liable to REDD PISTONS for all expenses incurred by REDD PISTONS, plus reasonable attorney’s fees, to collect any outstanding charges. Customer WILL NOT use personal checks, debit or credit card when making payments to the Carrier.

14. If the Order is canceled for any reason after a Carrier accepts the Order, such reasons including but not limited to Customer canceling an Order, REDD PISTONS canceling an Order due to the Customer’s breach of these TERMS or if the Carrier is denied pick up of the Shipment for any reason when the Carrier arrives at the Point of Origin, then the Customer agrees to pay a minimum of two hundred and ninety nine dollars ($299.00) in cancellation fees as REDD PISTONS's services have been rendered at that point. Customer understands and accepts that the Customer may be subject to additional cancellation fees including but not limited to a dry run fee imposed by a Carrier and other vendors contracted to fulfill Customer’s Order.

15. Customer is entitled to a refund for only the unfulfilled portion of the services. If Additional Services were paid for but not rendered for any reason and the Shipment was delivered, the sole remedy for the Customer shall be a refund for the unfulfilled portion of the Additional Services fees within 30 days of delivery.

16. Cancellation of an Order by Customer must be submitted in writing via email sent to help@reddpistons.com or info@reddpistons.com. Cancellations made via telephone, text, chat or any other medium will not be accepted by REDD PISTONS.

17. These TERMS supersede all prior written or oral representations and constitute the entire agreement between Customer and REDD PISTONS and may not be changed by anyone except for REDD PISTONS. Customer warrants that Customer has read these TERMS in their entirety and by continuing with the transaction, fully understands and agrees to them.

18. Customer waives any claims or defenses based in whole or in part on Customer not having read, not knowing, or not understanding these TERMS.